Returns & Refunds

Returns & Refunds

- Orders have a 10 day upon receipt of item return timeline.  Custom orders are non-refundable.

- If you would like to return an order within 10 calendar days of receipt. Please contact info@sugarcitymaker.com to request the return.  Include your name, order number and reason for return. 

- You MUST have a return authorization code to return an item and this is obtained by emailing info@sugarcitymaker.com.  

- Item(s) returned must be in new condition and in original packaging. 

- Buyer is responsible for return shipping costs.

- Refunds will be issued once the return has been received and inspected to confirm it is in new condition.  

- You will be emailed once the return has been received and the refund processed.

- Refunds are not issued for packages that show delivered to the address provided.  It is the buyer's responsibility to provide a correct address and a safe delivery location.  Seller is not responsible for stolen or misplaced packages.